HomeTN eCampus AdministrationMaestro Training and InformationMaestro for Campus Administrators

2.1. Maestro for Campus Administrators

This is a basic, step-by-step guide to generating reports in Maestro for TBR Campus Administrators


  1. Chrome or Internet Explorer are the best browsers for accessing Maestro.
  2. Is your browser up-to-date? That will make a difference in functionality and stability.
  3. Temporarily disable your pop-up window blocker entirely, or permanently just for this site to enable the report windows to appear normally.
  4. Do you have your username and password assignment from TBR? If you need to request credentials for Maestro, please file a support ticket (new window).

Accessing Maestro

A video is included at the bottom of this page. Please note that the video does not cover the CUSTOM reporting features detailed below for semester enrollment/course request figures, nor looking up student info.

Accessing Maestro for Screen Viewing

  1. Navigate to the Maestro login page (new window). (Bookmark for easy reference later!) Log in using your credentials provided by TN eCampus staff. Typically, your login would read FirstName.LastName. Note that your password is assigned, so you will need to change it when you login the first time to make it easier to remember and to maintain security!

    Maestro login page

  2. If you have multiple roles, you will be asked to choose one now. You will choose "Campus Administrator" by selecting the green arrow under Login.

    Screenshot of Maestro Choose Role dialog box

  3. Note that Maestro allows for 90 minutes of inactivity. If you are reading a report and not clicking anything, that is perceived as “inactivity.” You can avoid getting logged out automatically by watching the session counter in the upper right corner of your screen. You can refresh your session (bringing it back up to 90 minutes) by clicking the link that begins “Your session will expire …” You can click that link as many times as you wish to stay logged in to Maestro for as long as needed.

    Screenshot of Maestro time out link

  4. Now that you are logged in, you should see the screen above with the two (currently available) report buttons in the center of your screen. These buttons may change from login to login, depending on where we are in the semester and as Bocavox adds functionality and report templates. Don’t be alarmed if you see no buttons, two buttons or four buttons, as it will change periodically. These are only “quick links” to reports for viewing and may not always reflect the report type you are seeking. You can always access all of the reports through the Reports tab as well.

    *Please note, keep in mind that Maestro lingo distinguishes enrollments into two categories, based on whether a given semester has started yet or not. The enrollments for a given semester are called “course requests” until the semester begins, then they are called “enrollments.” So to see enrollments for an UPCOMING semester, you would access “course request” reports for that semester you are seeking. Once a semester becomes active, course requests become enrollments for the purposes of accessing reports in Maestro.

    Screenshot of Maestro account page with arrows pointing to the two report buttons in the center of the page

  5. Clicking on either of the report buttons will bring you to the page below. Note the functional report header that will appear at the top of your Web page. It allows printing, saving, paginating, changing view and choosing between one page and the entire report (useful only for viewing; if you are going to save to a PDF format or print you will capture the entire report. Narrow your focus for saving and printing by using the search/filter fields). Note that the functional header appears at the top of report pages accessed through the report buttons. The same header does not appear if you access a report through the REPORTS tab on the account homepage. Use the blue report buttons to get these features!

    Screenshot of report header that has functionality buttons for searching, filtering, saving, pagination, and printing reports

  6. Note that the button with a question mark (?) hides and shows (by toggling) the three search fields for reporting. Click it on and off to see those fields disappear and reappear.

    Screenshot of Maestro functional report header with arrow pointing to the button with a question mark on it, which hides and shows the three search fields labeled Course ID, Instructor and Delivery.

  7. The Print button has three items on its pop-up menu. Print to PDF is the same as saving a PDF, and it will save to your DOWNLOADS folder. Print with Preview requires your pop-up blocking to be turned off either entirely, or just for the Maestro site as you choose. If you find your previews don’t work well, check to be sure you have disabled pop-up blocking in your browser.

    Screenshot of the popup menu from the Print button with item in list: Print to PDF (same as saving PDF), Print with Preview, and Print without Preview

  8. The Save button has several more options available on its pop-up menu, but you will be concerned primarily with Adobe PDF File, Document File and Microsoft Excel File. Each will allow you to save a respectively formatted file to the location of your choice.

    Screenshot of the Save button's pop-up menu items which include: Adobe PDF file, Excel file and document file, among other file types that will not be used

  9. The Screen View button has options to scale your view from 25% to 200% according to your preference. This will not scale the size of pages saved to files or printed.

    Screenshot of the Screenview button pop-up menu with sizes ranging from 25% to 200% view

  10. The Whole Report button allows you to choose either One Page or Whole Report. This setting applies only to your view. Saving or printing will include the entire report. If you want to whittle down what is saved or printed, use the search/filter fields to narrow your focus.

    Screenshot of Whole Report button with two options: one page or whole report

The Maestro system is safe to move around in and to explore. You can’t hurt anything since your access allows only for viewing, saving and printing. More standardized reports will be forthcoming.

If you experience a technical problem, please review the Troubleshooting Maestro document (new window).

Please use the screen toggle button screen toggle button on the video controls to expand the video for full screen viewing.

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