HomeTN eCampus FacultyFaculty FAQNeed Help or Have Questions?

1.4. Need Help or Have Questions?

Help Desk

There are two Help Desk services. Both can be applicable to faculty.

D2L Support for Students and Faculty

D2L Help Desk services are available for technical support issues related to D2L primarily for students, but staff can also receive assistance with logging in, passwords and similar access needs. The D2L Help Desk is available 24/7 (except for a few select holidays). Simply call, email or chat to request assistance. Resources and links may also be found on the My Home and Course Home in each course for easy access.

Student Liaison same frame are not a part of the D2L Help Desk, but student liaisons can be an extremely valuable resource to students with minor technical issues and a host of other course-related topics.

TN eCampus Faculty Support

The TN eCampus Help Desk supports faculty with course-related issues. 24/7 support is available here in Knowledge Books. You can also submit a support ticket sends email in HelpSpot anytime. Completing the email form gathers and tracks important information and routes your need to the most appropriate person for a timely response.

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