Home → TN eCampus Faculty → Working with the TN eCampus Team → Filing a Help Ticket
2.4. Filing a Help Ticket
Getting Help Fast
Filing a help ticket is quick and easy. It is also the most direct and efficient way to get your concern to the right person. From the TNeCampus.helpspot.com/faculty homepage, choose Submit a Request.
Sample Entry
Providing complete and descriptive information will aid in a timely and accurate resolution. Choose the menu information that best applies to the situation or leave it blank. Take a look at this example.
Notice the optional Attach Document area. A saved screenshot or relevant document file may be helpful to attach to the ticket. Enter the Security Word in the text box provided. Choose Submit Request when finished.
HelpSpot Response
An automated reply will be sent to your email address to confirm the receipt of your ticket. The message will include your ticket number and an option to reply with any additional information. You may also view the history of your request from the included link anytime. The staff member assigned to assist you will contact you next.