2.3. Logging Into Your Course

Logging Into Your Course

Students may access general information regarding logging into your course from the website or gotoclass.tnecampus.org directly.

If a student does DO NOT know the Username, then contact the Help Desk at (866) 895-8429 anytime for assistance.

If the Username is known, then the password could be the problem. The Help Desk can help here too, but there are some possible solutions to check first.

- For a new student with no previous TN eCampus course before, the password will be the 6-digit birthday (MMDDYY).

- For students who have taken courses with TN eCampus since Spring 2017, the password will be reset back to your 6-digit birthday so you will use the (MMDDYY) configuration as well.
- Students who have not taken courses with TN eCampus since Spring 2017 should contact the Help Desk for login assistance.

Use the "Forgot your Password?" link on the login page for new and recent students.

Using the link will send a password reset email to the primary email address on file at the home institution.
Recently updated email addresses may still be processing. Check any email that could be on file.
Only request the password reset once and allow approximately 15 minutes for it to process.
Check the junk/spam folder if the message is not received promptly.

If you this does not resolve the problem promptly, then we have 4 ways to reach out for assistance. (Phone and chat are the fastest.)

Contact the Help Desk at (866) 895-8429 if you have not received the link or need additional assistance. (24/7)
You may Live Chat with a D2L Support team member. Look for the Live Chat button on the login page and the course home page. (24/7)

Remember classes don't start until after 3 pm on the first day of class.

Knowledge Tags

Troubleshooting / TN eCampus / Password /

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