If a student does DO NOT know the Username, then contact the Help Desk at (866) 895-8429 anytime for assistance.
If the Username is known, then the password could be the problem. The Help Desk can help here too, but there are some possible solutions to check first.
For a new student with no previous TN eCampus course before, the password will be the 6-digit birthday (MMDDYY).
For students who have taken courses with TN eCampus since Spring 2017, the password will be reset back to your 6-digit birthday so you will use the (MMDDYY) configuration as well.
Students who have not taken courses with TN eCampus since Spring 2017 should contact the Help Desk for login assistance.