If a student does DO NOT know the Username, then contact the Help Desk at (866) 895-8429 anytime for assistance.
If the Username is known, then the password could be the problem. The Help Desk can help here too, but there are some possible solutions to check first.
For a new student with no previous TN eCampus course before, the password will be the 6-digit birthday (MMDDYY).
For students who have taken courses with TN eCampus since Spring 2017, the password will be reset back to your 6-digit birthday so you will use the (MMDDYY) configuration as well.
Students who have not taken courses with TN eCampus since Spring 2017 should contact the Help Desk for login assistance.
Using the link will send a password reset email to the primary email address on file at the home institution. Recently updated email addresses may still be processing. Check any email that could be on file.
Only request the password reset once and allow approximately 15 minutes for it to process.
Check the junk/spam folder if the message is not received promptly.
Contact the Help Desk at (866) 895-8429 if you need additional assistance.
Reminder
Remember classes don't start until after 3PM on the first day of class.