Home → TN eCampus Faculty → Working with the TN eCampus Team → TN eCampus Support Staff
2.2. TN eCampus Support Staff
TN eCampus Support Staff
Student Success Manager
Callie Wise: Callie.Wise@tbr.edu
Provides support for a variety of student-related issues and student resources such as Smarthinking, the Virtual Library, and the Virtual Bookstore. Serves as primary staff contact for the campus Student Liaisons.
Campus Relations Manager
Colbe Wilson: Colbe.Wilson@tbr.edu
Provides support as the liaison for faculty, course developers, faculty mentors, and distance education directors. Also supports topics including tutoring, proctoring, mentoring, and plagiarism detection, and strategic training events.
TN eCampus Director of Instructional Design and Training
Nicola Wayer: NWayer@tbr.edu
Provides support for Instructional Design and Training for the TN eCampus. Place a Help Ticket to request support and services from the IDT team.
Help Desk
D2L technical help and TN eCampus course and faculty support Help Desk information.
Who Does What Matrix
TN eCampus is a small team serving a large number of faculty, students, and institutions. Here is a guide to help you know whom to contact if you have questions.
|
Topic |
Colbe Wilson
Director of Campus Relations |
Callie Wise
Student Success Manager |
Director of Instructional Design and Training |
Operations Coordinator |
Director of Technology |
LMS Manager |
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Accessibility |
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X |
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Attendance issues |
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X |
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CDP and iTeach training |
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X |
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Complaints regarding a student |
|
X |
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Course development |
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X |
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Course staffing |
X |
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Curriculum committee |
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X |
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D2L system administration and tech support |
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X |
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D2L's end-user help desk point of contact |
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X |
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Embedded librarian |
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X |
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Evaluation data |
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X |
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Faculty Credentialing System (FCS) |
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X |
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Faculty liaison coordinator |
X |
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Faculty support services and communications (triage help tickets) |
X |
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Grade appeals |
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X |
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Instructional design |
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X |
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Internal operations and external academic calendars |
X |
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Maestro |
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X |
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Master list |
X |
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X |
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MC updates and semester prep |
X |
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Online tutoring contact |
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X |
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Proctoring |
X |
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Publisher integrations |
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X |
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Requesting MC/DC |
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X |
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Semester course data |
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X |
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Student liaison coordinator |
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X |
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Student technical support |
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X |
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Summer Academy |
X |
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Textbook adoption and verification |
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X |
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Training Records |
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X |
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Topic |
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Staffing (instructor assignment; developer change) |
X |
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Course offering |
X |
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Training |
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X |
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Embedded Librarians |
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X |
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Textbooks |
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X |
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Any requests that are not listed |
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X |