HomeTN eCampus FacultyWorking with the TN eCampus TeamFiling a Help Ticket

2.4. Filing a Help Ticket

Getting Help Fast

Filing a help ticket is quick and easy. It is also the most direct and efficient way to get your concern to the right person. From the TNeCampus.helpspot.com/faculty new window homepage, choose Submit a Request.

Submit a Request highlighted.

Sample Entry

Providing complete and descriptive information will aid in a timely and accurate resolution. Choose the menu information that best applies to the situation or leave it blank. Take a look at this example.

Sample ticket information entered in the fields and menus. Includ pertinet details and complete all fields possible or leave them blank.

Notice the optional Attach Document area. A saved screenshot or relevant document file may be helpful to attach to the ticket. Enter the Security Word in the text box provided. Choose Submit Request when finished.

HelpSpot Response

An automated reply will be sent to your email address to confirm the receipt of your ticket. The message will include your ticket number and an option to reply with any additional information. You may also view the history of your request from the included link anytime. The staff member assigned to assist you will contact you next.

Sample shows the request number and link to view the request history.

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