Home → TN eCampus Faculty → Brightspace LMS Tools → Quizzes: Attempts in Progress, Resetting Quiz Attempts
6.36. Quizzes: Attempts in Progress, Resetting Quiz Attempts
Find and Submit a Quiz Attempt in Progress
Sometimes there can be a malfunction and a quiz attempt gets "stuck". Follow these steps to locate and submit the attempt. Navigate to the quiz list and select Grade from the quiz menu.
Choose Users with attempts in progress from the Restrict to menu. Enter a name in the Search field. The list will show quiz attempts in progress. Select the Impersonate icon next to the student's name. Choose Yes in the confirmation window to continue.
The quiz will open as it would for a student. It may be necessary to navigate to the last page. Scroll to the bottom and choose Go to Submit Quiz. A confirmation window will open to confirm. Choose Submit Quiz when finished.
The page will refresh and return back to the Attempts tab and display the completed attempted. Choose Save and Close to return to the quiz list.
Reset a Quiz Attempt
The quiz period is often passed by the time an instructor is notified a student has experienced technical difficulty or needs help. Please be aware of this and make sure to reset the quiz attempt AND grant special access for them if the quiz period has passed. If BOTH steps are not completed, the student will NOT be able to access the quiz.
Navigate to the quiz list and select Grade from the menu for the quiz.
Select Search to view a list of students who have completed an attempt. Select the checkbox next to the quiz attempt to be delete and choose Reset to finish.
A confirmation window will open. Choose Yes to confirm. The page will refresh and the attempt will be deleted.